Thank You for shopping with Elizabeth McKay!

Please scroll down to see our customer service policies regarding shipping, returns, sizing, etc. If you have questions regarding a pending order, please refer to these policies and to the email confirmation you received when you placed your order. If you still have questions, please contact us by any of the below methods.

Our Contact Information:

Elizabeth McKay
308 East 79th Street, 5th Floor
New York, NY, 10075

Phone:
(800) 396-1799 (between 10 a.m. and 5 p.m. EST)

By email:

info@emckay.com
info@emckay.com

Sizing:
Elizabeth McKay sizes run true. Please refer to the size chart below. If you have any questions, feel free to contact us.





Shipping Information:
We are happy to offer free UPS Ground Shipping on all orders over $150. Orders are shipped from our New York City metro area warehouse within 24-48 hours of receipt. All orders received after 2pm will be processed the following business day. Please allow 3-5 additional days for ground shipping. We also offer UPS Express 2nd Day shipping and UPS Express Overnight shipping for a fee. Please note that fees charged for express shipping will not be refunded in the event of a return.

Outside the US:

We currently do not offer shipping outside the continental US for internet orders. If you are located outside the continental US and are interested in placing an order for an item on the website, please call our New York office at (800) 396-1799, and we will be happy to help you place an order over the phone.


Return Policy:
Regularly Priced Items - New, unworn merchandise may be returned in its original condition within 14 days of receipt of your order. You may request a return or exchange by contacting us. Refunds will be issued to the credit card used for the original purchase. Please allow 7-10 days for processing of returns.

Sale Items/ Reduced Items - All Sales Final


Promotions:
Promotions may not be combined with any other special promotions and are subject to availability.